New publication: What do people expect from a conversational agent to help them reduce their alcohol consumption?
Marissa de Vries investigated how users of Jellinek’s online alcohol self-help program and members of Arkin’s client council view the use of conversational agents (CAs) as a tool to help reduce alcohol consumption.
The results, published in JMIR Human Factors, show that users recognize the added value of 24/7 availability, practical support, and a non-judgmental conversation partner. At the same time, they emphasize that trust, empathy, and the tone of the interaction remain important. CAs are therefore primarily seen as a supplement to, rather than a replacement for, human contact.
This study underscores the importance of developing technological innovations not only for users, but above all with users.
Read the full article here: JMIR Human Factors – User Perspectives on Conversational Agents for Preventive Alcohol Self-Help: Qualitative Exploratory Study
Would you like to learn more about this project? Visit AIDA: AI for digital alcohol interventions
